FREQUENTLY ASKED QUESTIONS
Do Your Parts Have A Warranty?
We want to be successful, and we know that the only way to do that is by supporting you – our loyal customer!
What Is Your Return Policy?
We ask you to not order anything from us unless you are sure you want it. Returns are something that have become the norm and are incredibly wasteful. Unlike many other companies, we will never ask a customer to destroy an item, and we always reuse returned goods either as parts for warranty replacement, to give away as gifts or prizes, or if the packaging is in perfect condition, for resale.
Our resale policy is that we will accept returns within 30 days if the box is unopened. There is a restocking fee that varies based on the item size and cost, but is between 15-25%.
As our products are in high demand and are sometimes back ordered or made to order, selling parts privately is a path that many of our customers prefer to take rather than paying the restocking fee. This is a more efficient approach and is usually the best method for all involved.
In addition, our credit card processor has created a policy whereby they will not allow us to refund the processing fees on returns. This means that if we process your return and you’ve paid with a credit card or PayPal, the fees will not be able to be refunded. How frustrating! Unfortunately, this isn’t something that we can do anything about – and trust us we’ve tried!
That being said, if there is ever a problem with our parts and they do not fit, or do not work as intended, we will refund them in full. This basically never happens though, because we don’t want to be in the business of selling stuff that doesn’t work!
Our integrity is the most critical characteristic here at MPP and we will never knowingly overpromise and under deliver. You can be assured that we have extremely high standards and our primary objective is to make our customers happy!
Why Should I Pick MPP Over Another Brand?
We have been racing and designing performance parts for years. We’ve seen the cheap stuff come and go, and we are striving to provide only the best value to you.
Sure there will be cheaper products available, but they will likely not give you the same level of enjoyment or reliability.
There will also be more expensive parts out there, and we’re confident that what we offer will bring you the best value without any compromise of performance. We don’t believe in selling exceptionally or unreasonably expensive products just to be “exclusive.”
Over the last few years, we’ve seen a number of companies start to knock off and duplicate our work. While this is flattering, it’s also frustrating to see your ideas stolen and used for profit. We make our best attempts to lay out the facts in hopes that anyone interested will know without a doubt who copied who!
However our opinion on this topic is obviously biased. We suggest you do some research online and read reviews about our products, the support we offer, as well as read a little bit about some of our track records and our accomplishments in motorsport. We believe that speaks volumes about us and is the best way to know whether we’re a company you want to do business with. We hope we are!
What Parts Should I Order?
We’ve recently had a few emails from people who aren’t quite sure what parts they should be ordering for their car. We’ve created an upgrade guide for the Model 3 specifically to help a little bit, which you can read here.
But please don’t hesitate to contact us if you’re not sure – we’d be happy to discuss and make sure you order the parts that will best help you achieve your goals!
How Will My Parts Be Shipped?
If you’re in the USA, your items will either be shipped from a warehouse we use there, or directly from our location in Canada for lower value items or items that were previously back-ordered.
Coilovers which are in stock are shipped from our US warehouse for US orders via FedEx. Canadian orders which are in stock are shipped from us in Canada via CanPar. International orders are shipped directly from Germany via FedEx and typically arrive in 3-5 days depending on location.
If you order multiple items, you may receive multiple tracking numbers. Please pay attention to your email and do not attempt installation until you have all of the boxes we are sending you!
In no case will you incur import or duty charges on your order from us if you’re located in the USA or Canada.
If you require emergency fast shipping please email us so that we can get you taken care of. Thank you so much for your business!
Do You Ship Internationally?
We absolutely do! We have some incredible customers all over the world, and we’re always excited when our parts reach different countries. We love hearing about how people all over the world use MPP products on their cars.
Please check out our “International Orders” page as it covers most of the common questions.
What Currency Is Your Store In?
US Dollars. Despite the fact that we’re located in Canada, due to the fact that the vast majority of our sales happen outside of Canada, we have elected to use US Dollars to minimize the currency conversion fees and confusion for most of our customers.
Sorry fellow Canadians!!!
What About Duties And Import Fees for Canadian Customers?
Since we’re Canadian, we know the pains of importing and paying hefty brokerage fees when buying parts and bringing them into Canada. All of our shipping prices include brokerage and duties, so you will not receive any surprise bills when your order arrives. If for some reason our broker doesn’t pick up the tab, simply let us know and we’ll resolve the issue with you. We ask if possible that you refuse the package and let our broker clear it properly.
Will You Sponsor Me?
If it’s worth it for us. We’re happy to provide discounts on components after you prove your value. Our sponsorship program works as a rebate effectively.
We’ll agree to terms, and once you show that you meet those terms we’ll refund you back the agreed-upon discount! This ensures that those that are really helping Mountain Pass Performance benefit, and not those that are good at talking.
Please email us with your proposal if you’re interested in a mutually beneficial partnership.
How Long Will My Parts Take To Come In?
We aim to keep everything in stock, which means you’ll receive your parts within a few days after placing your order. Please allow one day for processing prior to shipment for all in-stock items, although we usually ship same-day for in-stock items, and that is our goal.
Anything that is out of stock will be noted as so on our website as back-ordered. You will still be able to place an order, but we suggest you email us beforehand to get an idea of delivery timing. In the rare event that we are out of stock and did not update the site in time (this can sometimes happen during sales when we receive a large number of orders in one day), we will contact you via e-mail immediately to let you know.
We do commonly offer pre-order sales for products that are in development, so if you’re looking to get a good deal be sure to watch the site for news of new pre-sale announcements! During a product pre-sale we will estimate the completion time and ship date, however, it is possible that we’ll be wrong since things tend to come up when you’re going to production (as just about any early Tesla owner learned the hard way!)